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         +=======    Quality Techniques Newsletter    =======+
         +=======              June  2002             =======+

Subscribers worldwide to support the Software Research, Inc. (SR),
TestWorks, QualityLabs, and eValid user communities and other
interested parties to provide information of general use to the
worldwide internet and software quality and testing community.

Permission to copy and/or re-distribute is granted, and secondary
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2002 by Software Research, Inc.


                       Contents of This Issue

   o  Impact of Inadequate Software Testing on US Economy

   o  QW2002 Technical Program Description

   o  Remember When?

   o  New SQRL Reports Issued

   o  ICSE 2003 Conference Announcement

   o  Systems and Software Engineering Technology for Web Based
      Multimedia Applications

   o  eValid Ver. 3.0 Released

   o  eValid Resources

   o  QTN Article Submittal, Subscription Information


        Impact of Inadequate Software Testing on US Economy

NIST engaged the Research Triangle Institute (RTI) to assess the
cost to the U.S. economy of inadequate software testing
infrastructure.  Inadequate testing is defined as failure to
identify and remove software bugs in real time.  Over half of
software bugs are currently not found until downstream in the
development process leading to significant economic costs.  RTI
identified a set of quality attributes and used them to construct
metrics for estimating the cost of an inadequate testing
infrastructure.  Two in depth case studies were conducted.  In the
manufacturing sector, transportation equipment industries were
analyzed.  Data were collected from software developers (CAD/CAM/CAE
and product data management vendors) and from users (primarily
automotive and aerospace companies).

In the service sector, financial services were analyzed with data
collected again from software developers (routers and switches,
financial electronic data interchange, and clearinghouse) and from
users (banks and credit unions).  The annual cost to these two major
industry groups from inadequate software infrastructure is estimated
to be $5.85 billion.  Similarities across industries with respect to
software development and use and, in particular, software testing
labor costs allowed a projection of the cost to the entire U.S.
economy.  Using the per-employee impacts for the two case studies,
an extrapolation to other manufacturing and service industries
yields an approximate estimate of $59.5 billion as the annual cost
to the nation of inadequate software testing infrastructure.


                QW2002 Technical Program Description

QW2002 is the 20th in the continuing series of International
Internet & Software Quality Week Conferences that focus on advances
in software test technology, reliability assessment, software
quality processes, quality control, risk management, software safety
and reliability, and test automation as it applies to client-server
applications and WebSites.

ABOUT QW2002's THEME: The Wired World...

Change is very rapid in the new wired world, and the wave of change
brought about by the Internet affects how we approach our work, and
how we think about quality of software and its main applications in
IT and E-commerce. QW2002 aims to tackle internet and related issues
head on, with special presentations dealing with changes in the
software quality and internet areas.

                      PRE-CONFERENCE TUTORIALS

                        Tuesday AM Tutorials

Bret Pettichord (Pettichord Consulting LLC) "Test Automation
Architectures: A Context-Driven Approach (A1)"

Ross Collard (Consultant) "Web Site Reliability (B1)"

Edward Miller (eValid, Inc.)  "Web Testing: A Practical Approach

Erik Simmons (Intel Corporation) "Writing Good Requirements (D1)

Robert Sabourin ( "Practical Web/e-Commerce Functional
Testing (Part 1) (E1)"

Rex Black (RBCS, Inc.)  "The Testing Process: Organization,
Motivation, and Techniques (F1)"

James Lyndsay (Workroom Productions Ltd.)  "Better Data: Better
Testing (G1)"

                        Tuesday PM Tutorials

Douglas Hoffman (Software Quality Methods, LLC.)  "Architectures for
Automated Testing (A2)"

Hung Nguyen (LogiGear Corporation) "Security Testing for Web Sites,
Web Applications and Software (B2)"

Robert L. Galen (RGalen Consulting Group, LLC) "Software Projects --
Effective Estimating & Planning Techniques (C2)"

Erik Simmons (Intel Corporation) "Writing Good Requirements (D1)

Robert Sabourin ( "Practical Web/e-Commerce Stress
Testing (Part 2) (E2)"

Rex Black (RBCS, Inc.)  "Managing Test Estimation (F2)"

Cem Kaner (Florida Institute of Technology) "Paradigms Of Black Box
Software Testing (G2)"

      - - - - - - - - - - - - - - - - - - - - - - - - - - - -


                          GENERAL SESSIONS

Gregory Pope (University of California LLNL) "You Want It When?

Dick Hamlet (Portland State University) "Science, Computer
"Science," Mathematics, and Software Development (5G1)"

Robert Binder (Mobile Systems Verification) "Achieving Very High
Reliability for Ubiquitous Information Technology (5G2)"

Don O'Neill (Center for National Software Studies) "Competitiveness
Vs. Security (10G1)"

Erik Simmons (Intel Corporation) "The Human Side of Risk (10G3)"

                          QUICKSTART TRACK

Douglas Hoffman (Software Quality Methods, LLC.)  "Overview of ASQ's
2002 CSQE Body of Knowledge (2Q)"

Cem Kaner (Florida Institute of Technology) "A Short Course In
Metrics & Measurement Dysfunction (3Q)"

Ross Collard (Consultant) "The Value of Agile Testing [Panel
Discussion] (4Q)"

Robert Sabourin ( - Quick Start) "Testimonial - A Fully
Illustrated Overview of Software Testing (6Q)"

Selim Aissi (Intel) "Web Services QoS, Reliability, and Security
[Panel Session] (8Q)"

Danny Faught (Tejas Software Consulting) "A Survey of Freeware Test
Tools (9Q) (9Q)"

                          TECHNOLOGY TRACK

Ibrahim El-Far, Florence E. Mottay & Herbert H. Thompson (Florida
Institute of Technology) "Experience in Testing Pocket PC
Applications (2T1)"

Josef Withalm (Siemens Ag ) "Quality Assurance Aspects in Developing
a Component-based System (2T2)"

Mark Blackburn (T-VEC Technologies/SPC)) "Interface-driven Model-
based Test Generation of Java Test Drivers (3T1)"

Stacy Prowell (The University of Tennessee) "Tool Support for Model
Based Statistical Testing (3T2)"

Glenn Breslin (Independent) "Quality Process for XML Interfaces

Edward Miller (eValid, Inc.)  "Innovative WebSite Mapping Tool

Vijay Sikka (Nirixa, Inc. ) "Revisiting Comparisons between Manual
and Automated Testing (6T1)"

Darin Magoffin (PowerQuest) "A Custom Automation Framework and Test
Case Management Solution (6T2)"

Chris Overton (Keynote Systems, Inc.)  "Streaming Media Quality: The
Orphan Child of "Old Media" and Internet Flakiness (7T1)"

Srivatsa Srinivasan (Microsoft) "SPARTA: Architecture for Automated
Testing of Network Protocol Stacks (7T2)"

Ira Baxter (Semantic Designs, Inc.)  "Branch Coverage Tools For
Arbitrary Languages made Easy! (8T1)"

Thomas Arnold (Xtend Development, Inc.)  "Automating Testing on
ASP.NET Applications (8T2)"

Jim Bampos & Mr. Eric Patel (Nokia) (Lionbridge) "Virtual Test
Management: Rapid Testing Over Multiple Time Zone (9T1)"

Nagesh Vempaty (Aalayance Incorporated) "Cross Platform Framework
for Integration Testing (9T2)"

                         APPLICATIONS TRACK

Michael Weider (Watchfire Corporation) "Managing Risky Content in
the Online World (2A1)"

Clyneice Chaney (Spherion Technology) "Is It Really Ready for Prime
Time: Identifying Software Testing Risks (2A2)"

Erik Simmons (Intel Corporation ) "Process Improvement Through
Diffusion of Innovations (3A1)"

Kelly Shaw (TeamShare, Inc) "Using Defect Tracking Integrations to
Improve your QA Process (3A2)"

Michael Hackett (LogiGear Corporation) "The mysteries of Unit
Testing Explained for Testers (4A1)"

Deepty B. Chauhan (FPGA Software, ST Microelectronics) "Software
Testing Automation -- A Successful Journey (4A2)"

Michael Waller (STAMP Technologies) "Reducing Test Automation
Maintenance Costs (6A1)"

Mukeshkumar Jain (Microsoft Corporation) "Improving Quality by
Eliminating Human Factor from the Process (6A2)"

Rob vander-Pouw-Kraan (SQS Nederland BV) "Testing Challenges in a
Huge Financial CBD-Project (7A1)"

Fabrizio Fabbrini (IEI-CNR) "Using SW Process Assessment to Manage
Quality of Suppliers: An Experience in Automotive Suppliers (7A2)"

Raja Mohapatra (Infosys Technologies Limited) "Effort Estimation for
QA Projects -- Statistical Approaches & Challenges (8A1)"

Alexandra Cummins (SIM Group) "How Usability Testing Increases the
Return Visits to Your Web Site (8A2)"

Ed Lycklama (Sitraka) "Performance and Scalability Bottlenecks in
J2EE Applications (9A1)"

Joshua Kitchen (iBeta/Consultant) "Making Coffee (9A2)"

                           INTERNET TRACK

Ludmila Cherkasova (Hewlett Packard Labs) "Web Site Performance and
Qos Monitoring (2I1)"

Pete McBreen (McBreen.Consulting) "A QA perspective on Test ven
Development using Scripting Languages (3I1)"

Selim Aissi (Intel) "Web Services QoS Indicators (3I2)"

Giorgio Brajnik (University of Udine) "The role of Quality Models in
Guideline-based Automatic Webtesting (3I2)"

Giri Vijayaraghavan and Cem Kaner (Florida Tech Dept of Computer
Sciences) "Bugs in Your Shopping Cart: A Taxonomy (4I1)"

Paul McBride (VeriTest) "Deployment of Globalised Wireless Internet
Applications (4I2)"

Nancy Landau (Alltel Technology Services) "Performance Testing
Applications In Internet Time (6I1)"

Michael Weisser (MassMutual Financial Group) "Real-World Load
Testing (6I2)"

Philip Joung (Caw Networks) "Get Real! The Importance of Realism in
Web Site Capacity Assessment (7I1)"

Eric Siegel (Keynote Systems) "Don't Get Trampled by the Crowd:
Realistic Load Testing of Web Sites Across the Internet (7I2)"

Robert Martin (The MITRE Corporation) "Vulnerabilities and
Developing for the Net (8I1)"

Steve Whitchurch (Mentor Graphics, Inc.)  "Implementing a Web Based
Testing Framework (8I2)"

Yiftach Resheff (Antenna Software) "Assessing Risks in Wireless
Solution Implementation (9I1)"

Ibrahim El-Far, Roussi Roussev, and Nattawut Sridranup (Florida
Institute of Technology) "A Framework for Testing Wireless
Applications (9I2)"

                           PROCESS TRACK

Vijay Sikka (Nirixa, Inc.)  "Outsourcing in QA and Testing (2P1)"

Eric Patel (VeriTest) "Creating Quality From Scratch: How To Build a
Test Organization (2P2)"

Huey-Der Chu (National Defense Management College) "Applied Six
Sigma to Software Process Improvement (3P1)"

Suresh Chandrasekaran (Cognizant Technology Solutions) "Connecting
Sw-CMM and eXtreme Programming (3P2)"

Duncan Brigginshaw (SIM Group) "Extreme Automation -- The Way to
Make Automation Really Work (4P1)"

Jim Hazen (SysTest Labs) "'Excel'erating Test Status Reporting

Nancy Eickelmann (Motorola) "Optimizing Test Productivity to
Maximize Product Quality (6P1)"

Ralph Dalebout (IBM Corporation) "Beta Testing -- Boot Camp Basics
and Beyond (6P2)"

John Dalbey (California Polytechnic State University) "A Climber's
View of Software Quality (7P1)"

Hans Buwalda (LogiGear Corporation ) "Managing Test Products, The
Next Challenge (7P2)"

Karen King (King Consulting) "Common Problems in Tool Adoption

Danny Faught (Tejas Software Consulting) "The Making of an Open
Source Stress Test Tool (8P2)"

Lauri MacKinnon & Eric Patel (VeriTest) (PhaseForward Inc. ) "Test
Management in Turbulent Times (9P1)"

Cem Kaner (Florida Institute of Technology) "Measuring the
Effectiveness of Software Testers (9P2)"

      - - - - - - - - - - - - - - - - - - - - - - - - - - - -

                     POST-CONFERENCE WORKSHOPS

Eric Siegel (Keynote Systems) "Introduction to Performance on the
Internet and Web (W1)"

Hung Nguyen and Hans Buwalda (LogiGear Corporation) "Jump Starting
Your Test Automation (W2)"

Subraya BM (Infosys Technologies Ltd.)  "Performance Testing &
Issues (W3)"

Cem Kaner (Florida Institute of Technology) "Bug Advocacy: Effective
Bug Reporting (W4)"

            Selim Aissi (Intel) * James Bach (Satisfice)
         Boris Beizer (Analysis) * Nick Borelli (Microsoft)
         Rita Bral (SR/Institute) * Has Buwalda (LogiGear)
           Olivier Denoo (ps_testware) * Tom Drake (ICCI)
             William Everett (SPRE) * Danny Faught (HP)
        Laurent Gharda (Consultant) * Bernard Homes (Tessco)
          Cem Kaner (Univ. Florida) * Guenter Koch (ARCS)
     Atif Memon (Univ. Maryland) * Edward Miller (SR/Institute)
           John Musa (Consultant) * Bret Pettichord (BMC)
             Greg Pope (Consultant) * Uma Reddi (LLNL)
           Raymond Rivest (CRIM) * Linda Rosenberg (NASA)
           Rob Sabourin (AmiBug) * Chris Schotanus (CMG)
        Erik Simmons (Intel) * Wei-Tek Tsai (Arizona State)
     Dolores Wallace (SRS) * Steve Whitchurch (Mentor Graphics)
                       Denise Woit (Ryerson)

| Quality Week 2002 Registration    | Phone:       [+1] (415) 861-2800 |
| SR/Institute, Inc.                | TollFree (USA):   1-800-942-SOFT |
| 1663 Mission Street, Suite 400    | FAX:         [+1] (415) 861-9801 |
| San Francisco, CA 94103 USA       | E-Mail:     |
|                                   | Web: |


                           Remember When?

This was passed on by a friendly "younger person"..

Remember when . . . .
  > All the girls had ugly gym uniforms?
  > It took five minutes for the TV warm up?
  > Nearly everyone's Mom was at home when the kids got home from
  > Nobody owned a purebred dog?
  > When a quarter was a decent allowance?
  > You'd reach into a muddy gutter for a penny?
  > Your Mom wore nylons that came in two pieces?
  > All your male teachers wore neckties and female teachers had
    their hair done every day and wore high heels?
  > You got your windshield cleaned, oil checked, and gas pumped,
    without asking, all for free, every time? And you didn't pay for
    air?  And, you got trading stamps to boot?
  > Laundry detergent had free glasses, dishes or towels hidden
    inside the box?
  > It was considered a great privilege to be taken out to dinner at
    a real restaurant with your parents?
  > They threatened to keep kids back a grade if they failed . . .
    and they did?
  > When a 57 Chevy was everyone's dream cruise, peel out,
    lay rubber or watch submarine races, and people went steady?
  > No one ever asked where the car keys were because they were
    always in the car, in the ignition, and the doors were never
  > Lying on your back in the grass with your friends and saying
    things like "That cloud looks like a ?", and playing baseball
    with no adults to help kids with the rules of the game?
  > Stuff from the store came without safety caps and hermetic seals
    because no one had yet tried to poison a perfect stranger?
  > And with all our progress...........don't you just wish, just
    once, you could slip back in time and savor the slower
    pace...........and share it with the children of today?
  > When being sent to the principal's office was nothing compared
    to the fate that awaited the student at home? Basically we were
    in fear for our lives, but it wasn't because of drive-by
    shootings, drugs, gangs, etc. Our parents and grandparents were
    a much bigger threat! But we survived because their love was
    greater than the threat.  Send this on to someone who can still
    remember Nancy Drew, the Hardy Boys, Laurel and Hardy, Howdy
    Dowdy and the Peanut Gallery, the Lone Ranger, The Shadow Knows,
    Nellie Bell, Roy and Dale, Trigger and Buttermilk.  As well as
    summers filled with bike rides, baseball games, bowling and
    visits to the pool!  And eating Kool-Aid powder with sugar.


                      New SQRL Reports Issued

SQRL Report No. 4:  "Table Input Method: A Tool for the Construction
of Tabular Expressions in the Table Tool System," By: Jaroslaw G.

Abstract:  Compared to other means, mathematical expressions most
precisely represent the complex relations that are used to specify
and document software systems, however, they can be complex.  To
simplify the presentation of mathematical expressions, Dr. Parnas et
al. has proposed the use of tabular expressions.

To create correct tabular expressions quickly, an effective editor
is required. This paper proposes thirteen criteria to evaluate the
effectiveness of tabular expression editors. Six common editors are
evaluated benchmarked against these thirteen criteria. None of the
existing surveyed editors however meet all the criteria. To prove
these thirteen criteria can be fulfilled a new editor, Table Input
Method (TIM), was created by the author. This paper illustrates how
TIM successfully meets all the established criteria.

SQRL Report No. 5:  "Computing the Singular Values of 2-by-2 Complex
Matrices," By: Sanzheng Qiao and Xiaohong Wang

Abstract:  This paper describes an algorithm for the singular value
decomposition of a 2-by-2 complex matrix. It computes accurate
singular values.

The URL for the two new SQRL reports is:


                    Call for Papers: ICSE 2003
       25th International Conference on Software Engineering
            The Hilton Portland Hotel, Portland, Oregon
                           3-10 May, 2003

ICSE is the premier software engineering conference. It provides a
forum for researchers, practitioners, and educators to present and
discuss the most recent advances, trends, and concerns. The
conference venue is the Hilton Hotel, centered in the heart of
Portland's entertainment and cultural district, with access to
performing arts, shopping, museums, coffee houses, microbreweries,
and numerous restaurants, all within three blocks.  We invite you to
submit technical papers to ICSE 2003 to help create an exciting
forum for exchanging ideas and experiences in software engineering.
Technical papers should describe innovative and significant work in
the research or practice of software engineering. Papers are
collected in an archival, refereed conference proceeding, which is
published by IEEE/ACM. The ICSE proceedings are widely cited and
read by researchers and practitioners worldwide. Technical papers
report on a full range of topics relevant to software research and
practice, including software engineering principles, theories,
techniques, tools, and empirical evaluations.

General Chair:
Lori Clarke, Univ. Massachusetts, USA

Program Co-Chairs:
Laurie Dillon, Michigan State Univ., USA
Walter Tichy, Univ. Karlsruhe, Germany

For More Information:


          Systems and Software Engineering Technology for
              Web-Based Multimedia Applications Track

4th IEEE International Symposium on Multimedia Software Engineering (MSE2002)
                        December 11-13, 2002
                   Newport Beach, California, USA

Call for Papers

The purpose of this special track is to serve as a forum for the
exchange of ideas among practicing engineers and researchers from
around the world, as well as to highlight current activities and
important topics, in the fields of systems and software engineering
technology for web-based multimedia applications. Topics of interest
include, but are not limited to:

* Software engineering approaches for web-based multimedia computing
* Modeling and analysis of web-based multimedia systems
* Distance education
* Electronic commerce
* Multimedia workflows
* Mobile agent technologies in multimedia communication
* Mobile access to web multimedia resources
* Multimedia data mining
* Web-based distributed multimedia databases and computing
* Web-based intelligent multimedia applications
* Web-based multimedia computing in Java


   Shu-Ching Chen
   School of Computer Science
   Florida International University
   Miami, FL 33199, USA

   Sheng-Tun Li
   Department of Information Management
   National Kaohsiung First University of Science and Technology
   Kaohsiung 811, Taiwan, R.O.C.  TAIWAN

   Mei-Ling Shyu
   Department of Electrical and Computer Engineering
   University of Miami
   Coral Gables, FL 33124-0640, USA


   eValid Announces Ver. 3.2 with 3D-SiteMaps, Expanded Filters,
              Data Synthesis, Validate Screen Features

"The latest release of eValid's -- Ver. 3.2 -- adds many new
features to an already powerful WebSite test suite.  We've put in
features that our users have suggested, and features that fill out
the general capabilities of the test engine.  It's even more true
that eValid is the most complete WebSite test tool suite available
on the market!"  said Edward Miller, Chairman of Software Research,

The latest release of the eValid Test Suite includes major new

  o 3D Site Map.  A novel new display that shows page dependencies
    in a 3D SiteMap is aimed at helping WebSite developers and
    maintainers understand how all the parts of WebSites connect.
    3D SiteMap images can be rotated in three dimensions -- with
    dynamic update -- and expanded and contracted.  The 3D SiteMap
    is created directly from an eValid Site Analysis run. Besides
    showing basic dependence, the 3D SiteMaps can be annotated to
    reflect download speed, page size, page name.

  o Extended Mapping Filters.  The eValid InBrowser site spider now
    has additional filter reporting, including checking for pre-set
    metric properties such as HTML element count visible text size.
    Spidered pages can be examined for simple string matches or for
    powerful regular expression matches.

  o Synthesized Input Data.  There is a new simplified method for
    assigning values to parameterized playback scripts from a table.
    Called Synthesized Input Data, this new playback mode makes it
    easy to run large number of variations of a single script.

  o Save & Validate Screens.  There is a new capability to permit
    saving of screens (either the face of a window or the full
    window) during playback.  This feature expands the already
    powerful validation capabilities of the eValid product. An image
    difference utility that permits masking of images is also
    included.  This feature also adds a capability in monitoring
    mode to save screenshots when a failure is detected.

eValid licenses start at $950 for a basic record/playback
capability.  Separate licenses in various combinations are
available.  A complete license with all eValid functionality
(SiteMap, Functional Testing, Data Generation, Loading,
Timing/Tuning and is available at special bundle prices.

Demonstration versions are available for download at:

                      Complete Press Release:

             o       o       o       o       o       o

                      Software Research, Inc.
                         eValid Division,
                  1663 Mission Street, Suite  400
                   San Francisco, CA  94103  USA

                      Phone: +1 415.861.2800.
                       FAX: +1 415.861.9801.


Key eValid Reference Pages:

The eValid product line is described in detail at:  <http://www.e->

A compact eValid Product Overview is found at:

Product features for eValid Ver. 3.2 are described at:

A short summary of eValid's advantages is found at:

A description of eValid as an "Enabling Technology" can be found at:

Suggested List Prices for the eValid product line are found at:

Details on eValid Maintenance Subscriptions can be found at:

The applicable software product license for eValid can be found on:

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		Software Research, Inc.
		1663 Mission Street, Suite 400
		San Francisco, CA  94103  USA

		Phone:     +1 (415) 861-2800
		Toll Free: +1 (800) 942-SOFT (USA Only)
		Fax:       +1 (415) 861-9801
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