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         +=======    Quality Techniques Newsletter    =======+
         +=======           September 2001            =======+

QUALITY TECHNIQUES NEWSLETTER (QTN) is E-mailed monthly to Subscribers
worldwide to support the Software Research, Inc. (SR), TestWorks,
QualityLabs, and eValid user communities and other interested parties to
provide information of general use to the worldwide internet and
software quality and testing community.

Permission to copy and/or re-distribute is granted, and secondary
circulation is encouraged by recipients of QTN provided that the entire
document/file is kept intact and this complete copyright notice appears
with it in all copies.  Information on how to subscribe or unsubscribe
is at the end of this issue.  (c) Copyright 2003 by Software Research,


                         Contents of This Issue

   o  The Risks Are Obvious, but Perhaps Not Obvious Enough, by Peter G.

   o  QWE2001: 5th Internet and Software Quality Week Europe

   o  Stevens Institute of Technology: Master of Science in Quantitative
      Software Engineering

   o  eValid Announces Complete WQebSite QA & Test Suite

   o  ISSTA 2002 Call for Papers

   o  QTN Article Submittal, Subscription Information


                         THE RISKS ARE OBVIOUS.
                 Peter G. Neumann 

11 September 2001 will be painfully remembered by most of the planet's
population for the coordinated hijacking of four jetliners and the
ensuing surprise attacks on New York City's World Trade Center and the
Pentagon, with thousands of lives lost and enormous consequential
after-effects.  Our hearts go out to everyone close to those who were so
irrevocably affected -- including the crash victims, the firemen and
other emergency workers in New York City, and especially the UA93
passengers whose efforts evidently saved the lives of others.

We are once again reminded how fragile our lives and civic
infrastructures are, and how interdependent we all are.  Although
violent and sudden large-scale termination of people's lives has
previously been all too familiar in many countries of the world, many of
us have hitherto largely taken too much for granted.  Hopefully, the
aftermath of this fateful day will dramatically increase public
awareness of some of the vulnerabilities in our lives and risks to our

However, the events should come as no surprise, because many warnings
have been widely ignored.  For example, the President's Commission on
Critical Infrastructure Protection of the previous U.S. Administration
identified serious vulnerabilities in telecommunications, electric power
and other energy sources, transportation, financial services, emergency
services, and government continuity.  It noted how interdependent these
critical infrastructures are, and how they are all related to
information technologies.  It also observed difficulties in coordination
among and within different infrastructures, and perhaps most relevant, a
general lack of public awareness.  In many respects, complacency has
been seen across the board in response to that report.  In addition, the
White House Commission on Safety and Security (the Gore Commission)
identified many serious risks in aviation.  (Also, see my paper
<>, presented at the January 1997
International Conference on Aviation Safety and Security, co-sponsored
by that commission and George Washington University.)  Various analyses
of commercial aviation and air-traffic control over the past 18 years
within the Department of Transportation have identified potentially
serious vulnerabilities that merit closer attention.  More recently, a
U.S. General Accounting Office report identified many serious problems
in airport security.  But, perhaps because the risks and threat levels
seemed low, or possibly because institutional bureaucracy is so deeply
entrenched, very little action was deemed necessary.  Unfortunately,
some of the issues recognized therein have now come home to roost.

As a society, we in the U.S. seem to be unwilling to take certain
prudent precautions -- perhaps because they would cost too much, or be
too inconvenient, or would seriously degrade service.  Apparently, we
suffer from a serious lack of foresight.

The Risks Forum has persistently considered risks associated with our
technologies and their uses, but we often note that many of the crises
and other risk-related problems have resulted from low-tech events,
misguided human behavior, or malicious misbehavior.  In short, the
typical search for high-tech solutions to problems stemming from social,
economic, and geopolitical causes has frequently ignored more basic
issues.  Over-endowing high-tech solutions is riskful in the absence of
adequate understanding of the limitations of the technology and the
frailties and perversities of human nature.  Whereas there are high-tech
solutions that might be effective if properly used, we should also be
examining some low-tech and no-tech approaches.

One pervasive theme in the Risks Forum over the past 16 years has been
the ubiquity of systemic vulnerabilities relating to security,
reliability, availability, and overall survivability, with respect to
human enterprises, society at large, and to systems, applications, and
enterprises based on information technologies.  Evidently, we still have
much to learn.

Let us seek to build a better world, and remain true to our human values
and constitutional foundations.  Also, let us beware of seeming
solutions -- technological or otherwise -- that result in further
escalation of the risks.  Sadly, because of the inherent vulnerabilities
in those seeming solutions, we are always at risk, whether we realize it
or not.


    5th Annual International Software & Internet Quality Week Europe
                    Conference Theme: Internet NOW!

                          12-16 November 2001
                         Brussels, Belgium  EU


           * * * QWE2001 Conference Brochure Available * * *

 The program brochure is now available from the Quality Week web site.
 Download your own copy of the full-color brochure in *pdf format from:


        For an overview of the entire program, and for detailed
descriptions of the multiple tracks,  visit the web site at:


The QWE2001 International Advisory Board selected speakers who are truly
knowledgeable and passionate about their subject.  Each speaker has
her/his own sub-page with a photo and descriptions of their professional
background on the web.  Discover the state-of-the-art in software and
internet QA and testing from around the world.  Just look at their
topics listed in the daily program. If you click on the paper title, you
will find detailed descriptions, short abstracts and key points on the
authors sub-webpage.

        * * * QA Division of the World Wide Web Consortium * * *

Quality Week Europe has been chosen as the meeting place for the QA
Division of the World Wide Web Consortium. W3C is a free event, open to
the public.  This world wide organization sets the standards for the
web: XML, HTML, CSS, etc., and is financed by its membership: more than
500 commercial / academia and government organizations.  This is only
the third gathering and it will be the first meeting in Europe. Previous
meetings were held and hosted by MIT, Massachusetts Institute of
Technology in Cambridge, US and at Keio Research Institute, at Shonan
Fujisawa Campus in Kanagawa, Japan.

Don't miss out on the opportunity to meet and mingle with the leading
international QA audience, gathering in Brussels.

                     * * * Program Highlights * * *

* Pressing questions and issues discussed by a distinguished lineup of
  Industrial and Academic Keynote Speakers such as:

   > Ms. Elfiede Dustin (BNA Software, USA) "The Challenges of Creating
     Quality Web Systems"
   > Dr. Koenraad Debackere (KUL Leuven, Belgium ) "Organizing for High
     Tech Innovation"

* Over two intensive, hard-working days, we offer 18 pre-conference
  Tutorials conducted by the foremost experts in their fields.

* Parallel Tracks that cover the broad field of software quality with
  the latest developments:

   + Internet: E-commerce experience, Internet Time and Site Performance
   + Technology: From browser-based website testing to UML methods
   + Applications: Hear solutions from researchers and practitioners
   + Management: Managing Testing, Quality Improvement, Process
   + Tools and Solutions: the latest solutions and newest tools from the

                     * * * Industry Exhibitors * * *

* Industry Exhibitors will showcase their services and latest products
  at the Two-Day Trade Show (Expo: 14-15 November 2001). Exhibitors
  including: CEDITI, CMG, Computer Associates, eValid, Gitek, I2B,
  inQA.labs, Pearson Education, ps_testware, Rational, RelQ, SIM Group,
  Software Research, Veritest, and more.

* You will take home a CD-ROM with all the paper topics presented at the
  conference and with all the contact information for the exhibitors.
  This will enable you to pass on the information to your colleagues and
  use it as a ready training tool.

                       * * * Special Events * * *

* Special Events: Business can be enjoyable as during lunch, the breaks
  and the special networking events, you will have ample opportunity to
  network, exchange information and find valuable business partners.

    * Welcome reception at the Cantillon Brewery, where the third
      generation of family brewers is producing the famous Gueuze, using
      the age-old artisan methods.
    * Cocktail Party with the Exhibitors
    * Conference Dinner at a Famous Art Nouveau Cafe, where stock
      brokers and journalists have met since 1903.
    * Visit a family chocolate Factory, or
    * Tour the beautiful new Musical Instruments Museum, listening to
      performances with infra-red headphones.

  All the details on the Special Events at:


Mark your calendars *NOW* for QWE2001: 12-16 November 2001.  Join us in
the newly refurbished, beautiful downtown Brussels, Belgium, the Capital
of Europe.

Register early on-line and receive Early Bird Special Pricing at:


We look forward to seeing you in Brussels!

Rita Bral,
Conference Director


                    Stevens Institute of Technology:
         Master of Science in Quantitative Software Engineering

Program Description:  Stevens Institute of Technology offers a Master of
Science in Quantitative Software Engineering.  It differs drastically
from other programs in that:

  * It is quantitative and problem-solving-oriented rather than
  * It deals with the execution and management of small, medium and
    large software projects
  * It recognizes that software process is not one-size-fits-all, but,
    rather, must be tailored to the situation at hand
  * Like the best MBA programs, it is hands-on in that every course is
    based on actual case histories, not case histories to be read, but,
    rather, case histories to be worked through by teams of students *
    like the best MBA programs, its admission criteria are very high
  * Its co-directors are a Fellow of both the ACM and the IEEE with a
    distinguished thirty-five year career of software project management
    for Bell Laboratories, and a software research supervisor/educator
    with twenty-seven years of experience.
  * Its instructors all have extensive industry experience and are
    hand-picked by the co-directors
  * Its courses are content-coordinated with one another by the co-
    directors.  Content coordination is facilitated by the fact that the
    program is lock step, with all students taking the same two courses
    each trimester, and with at least one of the co-directors attending
    all classes
  * It is practice-motivated rather than theory-motivated;  that is,
    where theory is necessary, it is motivated through the use of
    critical examples
  * Classes are held on Saturdays so as not to interfere with the work
  * It is completed in five 12-week trimesters over eighteen months
  * There are breaks for Thanksgiving, the holiday season and New Years,
    and the months of July and August
  * It follows the IEEE-sponsored Software Engineering Body of Knowledge

The program is aimed at teaching people how to produce reliable, secure
software on time and within budget.  It will prepare experienced
software practitioners for technical, management, and entrepreneurial

Every student takes two courses during each 12-week trimester.  Classes
meet Saturday mornings and afternoons.  Each course earns three credits
toward the 30-credit degree.  Holiday breaks include Thanksgiving, a
mid-winter recess, Easter, and the months of July and August.

The program emphasizes modern software engineering techniques and
disciplines, including:

  * requirements
  * analysis and design
  * component-based architecture
  * configuration management
  * testing, verification, and validation
  * group dynamics
  * management dynamics

Students hone their skills as members of software development teams.
After completing the course of study, all students are prepared to
effectively lead software groups and some are prepared to become
executives in software development organizations.

Acceptance Criteria:  Students must have either an undergraduate degree
in Computer Science or Computer Engineering with a notable grade point
average and/or notable extracurricular achievements, or, alternatively,
an undergraduate degree in another field and extensive on-the-job
experience in software development.  A working knowledge of a
programming language is mandatory; C++ is the preferred language.
Application involves a written exam, an interview, and at least one
letter of recommendation.  Applicants should understand that letters of
recommendation should be specific as to the applicant's achievements
rather than generally laudatory.  Interview dates for classes beginning
in January, 2002 are: October 20, November  10, December 1, and December
8.  First trimester courses will begin on January 12, 2002.

Difference Between MS in CS and MS in QSE:  The MS program in Computer
Science focuses on the fundamental underpinnings of computers and
software.  It is geared towards the student who wants to know the why as
well as the how.  A Computer Science graduate can anticipate and
contribute to technical developments in this rapidly changing field.
Students in this program tend to be technical innovators.

The MS program in Quantitative Software Engineering emphasizes the
skills needed to apply software technologies to the realization of
software products on time, within budget and with known quality.  The MS
in Quantitative Software Engineering is geared towards three kinds of

  * The formally educated computer professional who aspires to a
    managerial career and wants comprehensive hands-on training in the
    skills needed to identify customer requirements, develop software
    designs, manage a software development team and evaluate the
    resulting software product relative to customer specifications.
  * The formally educated computer professional who wants to remain an
    individual contributor yet wants a solid foundation in the practical
    application of Computer Science technology to the realization of
    software products
  * The computer professional whose educational background is not in
    computer science or computer engineering, but who has learned
    software skills on the job and who now wants a software engineering


   Introduction to Software Engineering
   Software Requirements Acquisition and Analysis
   Software Architecture and Component-based Design.
   Software Construction and Configuration Management.
   Software Testing, Quality Assurance, and Maintenance.
   Software Cost Estimation, Microeconomics and Process.
   Software Technology, Tools and Methods.
   Software Project (three trimesters)

Co-directors:  Lawrence Bernstein is a former Vice President of AT&T
where he managed small-, medium-, and large-scale software projects,
both commercial and military, for thirty-five years.  He is a Fellow of
both the IEEE and the ACM.  He is currently Industry Research Professor
of Computer Science.  His current research interests include the design
of novel methods for motivating and teaching Software Engineering.

David Klappholz has twenty-seven years of experience teaching computer
science and performing and supervising technology research sponsored by
such organizations as NSF, DOE, IBM Research, and The New Jersey
Commission on Science and Technology.  His major research has been in:
programming languages for parallel- and super-computers, and software
tools for parallelizing sequential code.  He is currently Associate
Professor of Computer Science.  His current research interests include
the design of novel methods for motivating and teaching Software

For More Information and/or to Schedule a Test/Interview Date Contact:
Professor David Klappholz, co-director, by e-mail (preferably) at
 or by phone at +1 201-216-5509.


           eValid Announces Complete WebSite QA & Test Suite

                        Complete Press Release:

SAN FRANCISCO, CA - Software Research, Inc. has announced availability
of eV.Manager, a WebSite Test Management product, as part of the eValid
family of browser-based WebSite QA & Test products.  The new eV.Manager
capability -- combined with existing eValid products -- makes eValid a
Complete WebSite QA & Test Suite.

eV.Manager is an eValid product aimed at efficient management and
control of collections of WebSite tests -- 100-1000 or more tests at a
time.  eV.Manager provides for interactive selection of tests and test
groups, hierarchical control of test suite structure, and integrated
regression testing results logging and reporting.  eV.Manager provides
e-Business managers with a coherent, low cost means to maximize the
return on limited WebSite and IntraNet testing resources.

               o       o       o       o       o       o

The eValid WebSite QA & Test Suite now supports automated client-side
quality analysis of WebSites in ways never before available in a single
product line.

   "QA/Test managers of major WebSites want to be able to run a wide
   range of tests -- including detailed static analyses, dynamic
   functional tests, load tests, and detailed timing tests -- in a
   simple and straightforward way.  And, they want the results to be
   100% reflective of what their users are seeing.  That's the reason
   why we've released eValid Ver. 3.0's latest build as an integrated
   suite," said Edward Miller, Chairman of Software Research, Inc.

   "eValid now really is a complete WebSite QA & Test Suite -- a
   fully integrated set of products.  Combining the already-powerful
   functional test capability with eV.SiteMap (the WebSite spider in
   a browser), eV.Manager (test suite manager), eV.Generate (test
   data generator), and eV.Coverage (test coverage analyzer) WebSite
   QA/Test Managers can have every analysis and test function they
   want -- all in one super easy-to-use system.  And, "eValid is very
   moderately priced, so it won't eat up your entire budget," Miller

The eValid InBrowser test engine represents a major technology advance.
Embedding test functionality into a browser assures high accuracy and
provides for very detailed WebSite analysis capabilities.  The result is
a general WebSite test engine that combines WebSite mapping, functional
testing and content validation, load and capacity analysis, and detailed
WebSite timing and page tuning.  eValid is a complete WebSite quality
checking system in one complete package.  eValid is quick to download
and install, has a very easy-to-use GUI accessed entirely from the
eValid browser toolbar, and produces realistic, accurate, and important
results very quickly.  Even more important, you and your test experience
exactly what the users of your WebSite experience.

Each product in the eValid QA & Test Suite is licensed separately, and
mostly can operate independently of the others.  Products can be
purchased separately or in various combinations so users can make up
their own custom-configured product suite.

Complete details at: <>

               o       o       o       o       o       o

The eValid WebSite QA & Test Suite offers the following product

o  eV.SiteMap: Dynamic Quality Analysis.

   eValid supports controlled depth, breadth and length searches of
   WebSites and sub-WebSites direct from the browser using a variety of
   search protocols for a range of link extensions.  Searches can be
   done int the foreground (fully rendered) or in two background modes.
   As SiteMap downloads all pages in the selected WebSite it generates
   real-time filter reports showing:  pages loading slower than a
   specified time limit; pages download more than a specified byte
   count; pages that are unavailable (don't exist, server down, etc.);
   off-site pages; pages that are older than a specified age; pages that
   contain a match a specified search criterion.  SiteMap reports are
   on-screen and printable.

o  eV.Test: Functional Test and Validation.

   eValid's functional testing capability offers full user recording
   with multiple content validation modes: content, document features,
   URLs, text fragments, selected images, image parts, and Java applets.
   eValid captures user-selected highlighted text and reports
   differences during playback, independent of page size or rendering
   details. Sizes and properties of images are reported and check-sum
   validation makes it possible to validate the exact content of an
   image. Wizards make it possible to exercise all links on a page, push
   all buttons on a FORM, and manipulate a FORM's complete contents.
   eValid includes advanced recording features for Java applets, ActiveX
   controls, Modal Dialogs and fully supports JavaScript and VBScript.
   eValid generates a variety of current test and all-test (history)
   charts, providing instant visual test results.

o  eV.Manager: Test Suite Manager.

   eValid's Test Suite Manager is aimed at efficient control of WebSite
   test suites in the 100-1000-test range.  It provides for hierarchical
   control of all tests and test results, sophisticated actual-test
   selection, interactive selection of current and archived test
   results, full test logging, plus easy-to-read graphic reports.

o  eV.LoadTest: WebSite Server Loading.

   eValid provides accurate loading and capacity analysis by
   automatically launching hundreds of browsers on a single PC using a
   LoadTest feature to chain multiple scripts into realistic loading
   scenarios.  User scenario simulations are more accurate than existing
   technology because they load your WebSite in exactly the same way as
   a real browser. The program provides graphic performance charts with
   full timing details of every part of a page download, making it easy
   to visually identify slow loading components. A cache management
   feature makes it possible to play back tests with no cache or an
   initially empty cache, with or without cookies.

o  eV.Generate: Test Data Generation.

   eValid's Test Data Generator produces test scripts based on
   manipulation of test templates, with values extracted from a test
   table in a variety of methods.

o  eV.Timer: Response Timing and Page Tuning.

   eValid offers complete detailed base-page and component download
   timings including page rendering times. Page tuning data and
   performance timings can be provided to 1 millisecond resolution.  A
   wide range of built-in graphical charting capability portrays event
   logs, timing data, performance and LoadTest results graphically.

o  eV.Coverage: Test Completeness Checking.

   eValid's Test Coverage Checker provides the ability to measure test
   suite completeness relative to Java applets using on-line data
   collection and reporting.

               o       o       o       o       o       o

eV.Manager is priced at $1,950.  Other eValid, licenses start at $950
for the basic record/playback capability.  Separate licenses in various
eValid product combinations are available.  A complete license with all
eValid functionality (SiteMap, Functional Test, Data Generation,
Loading, Timing/Tuning and Test Suite Management) is available at
special bundle prices.  Demonstration versions of the product are
available for download at <>

                       Software Research, Inc.,
                           eValid Division,
                     1663 Mission Street, Suite 400
                      San Francisco, CA 94103 USA.

                        Phone: +1 415.861.2800.
                         FAX: +1 415.861.9801.




                           I S S T A  2 0 0 2

                        Co-located with WOSP '02

                     Rome, Italy, July 22-24, 2002

ISSTA is the leading research conference in software testing and
analysis, bringing together academics, industrial researchers, and
practitioners to exchange new ideas, problems, and experiences.  The
ISSTA program will include research papers, panels, and invited
presentations.  Attendance is open to all.

                            CONFERENCE SCOPE

Authors are invited to submit papers describing original research in
testing or analysis of computer software.  Papers describing theoretical
or empirical research, new techniques and tools, and in-depth case
studies of software testing and analysis methods and tools are welcome.

As ISSTA 2002 will be co-located with the Workshop on Software
Performance (, papers on software testing,
analysis, and verification techniques targeting software performance
issues are particularly sought.

Submissions are encouraged in the following categories:

- Regular Papers presenting original research, empirical studies, or
   prototype development.
- Panel Proposals or panel sessions on current testing and analysis

Submissions must be original and should not have been published

or be under consideration for publication while being evaluated for this
symposium.  Authors of accepted papers will be required to sign an ACM
copyright release form.  Authors of the best papers will be invited to
submit extended and revised versions to ACM Transactions on Software
Engineering and Methodology.

                         SUBMISSION GUIDELINES

Papers must be prepared in ACM conference format, they must not exceed
11 pages in camera-ready form, including figures and references. Papers
must be submitted electronically in pdf or ps format.  A separate, one-
page abstract must be submitted 2 weeks before the full paper.  Panel
proposals must include title, name, and contact information of the
organizer, names of panelists, and a one-page description of the topic.
The panelists should have agreed to participate prior to submission of
the proposal.

All submissions must be in English, and will be carried out
electronically via the Web. Further instructions and guidelines will be
available from the conference web page.

                            IMPORTANT DATES

        Abstract submission:            January 18, 2002
        Deadline for all submissions:   February 1, 2002
        Notification of acceptance:     April 12, 2002
        Camera-ready copy:              May 6, 2002
        ISSTA:                          July 22-24, 2002

                            ISSTA COMMITTEE

General Chair: Antonia Bertolino, IEI-CNR, Pisa, Italy,

Program Chair:  Phyllis Frankl, Polytechnic University Brooklyn, NY,

Program Committee: Paul Amman (George Mason U., USA), Jo Atlee (U.
Waterloo, Canada), George Avrunin (U. Massachussetts, USA), Tevfik
Bultan (U. California, Santa Barbara, USA), Laura Dillon (Michigan State
U., USA), Istvan Forgacs (Balthazar Ltd., Hungary), Marie-Claude Gaudel
(CNRS - U. Paris Sud, France), Richard Hamlet (Portland State U., USA),
Mary Jean Harrold (Georgia Tech., USA), Michael Hind (IBM Watson
Research, USA), Daniel Jackson (LCS MIT, USA), Gleb Naumovich
(Polytechnic U., USA), Tom Ostrand (AT&T Labs Research, USA), Mauro
Pezza (U. Studi Milano - Bicocca, Italy), Lori Pollock (U. Delaware,
USA), Gregg Rothermel (Oregon State U., USA), Hasan Ural (U. Ottawa,
Canada), Martin Woodward (U. Liverpool, UK)

Publicity Chair:  Nigel Tracey, LiveDevices, York, UK,

Treasurer:  Vinicio Lami (IEI-CNR, Italy)

Organizing Committee:  TY Chen (Swinburn U., Australia), Alan Hartman
(IBM HRL, Israel), Edward Miller (SR Inc., USA), Domenico Natale (Sogei,
Italy), Ashok Sreenivas (TRDDC, India)

Organizing Secretariat:  Graciela Stiavetti, Incor DGMP,


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		Software Research, Inc.
		1663 Mission Street, Suite 400
		San Francisco, CA  94103  USA

		Phone:     +1 (415) 861-2800
		Toll Free: +1 (800) 942-SOFT (USA Only)
		Fax:       +1 (415) 861-9801
		Web:       <>