QW2001 Plenary Talk 10P2 Mr. David Lilly (siteROCK Corporation) Internet Quality of Service (QoS): The State Of The Practice

Key Points

• There is a "Crisis of Quality" in the Internet Economy
• No major corporation in the world today operates without some reliance on the Internet: for communications with & application delivery to employees, customers, suppliers, and industry partners; the sale of products and services; or after-the-sale support.
• Given this reliance on the web and Internet technology to support their internal IT systems - A Web site or IT infrastructure that is down or performing poorly can cost company productivity, revenues, and worse, can damage the relationship between a business and its customers or partners.
• Dave Lilly will demonstrate how the innovative monitoring, measurement and management services delivered by siteROCK Corporation are enabling the enterprise to address this quality challenge head on.

Presentation Abstract

In a world increasingly dependent on information technology, there is a growing "crisis of quality." Every major corporation in the world relies on IT infrastructure and Internet connectivity for critical aspects of its communication with employees, customers, and industry partners; development and sale of products and services; and after-the-sale support. Given this reliance, infrastructure that is down or performing poorly can cost company productivity, revenues, and worse, can permanently damage the relationship between a business and its customers or partners: this is the crisis of quality.

Dave Lilly will address how IT best practices can help corporations meet this challenge and avert potential crisis. Today, business success is built on the success of the IT enterprise and its integration with the Internet and other external systems. Lilly will demonstrate that best practices are the cornerstones of a strong IT foundation, and he will describe five specific best practices for efficient monitoring, measurement and management that can help build quality into the IT process.

About the Author

Dave Lilly, Chief Operating Officer of siteROCK Corporation, has over 20 years of technical-based project and account management experience, including heading projects for major industry leaders such as IBM, Sun Microsystems, General Electric, DEC, and General Motors. Dave served most recently as the COO of NONSTOP Solutions, Inc., a supply-chain technology provider. Additionally, he founded and managed the largest division of Integrated Automation and was president of Teknekron Customer Information Solutions, an imaging and call center service provider. Dave holds a Bachelor of Science from the U.S. Naval Academy and an MBA from Rutgers University School of Business.