QW2001 Paper 4A2 Mr. Erik Simmons (Intel Corporation) Product Triage: A "Medical" Approach To Predicting And Monitoring Product

Key Points

• The medical field of trauma care provides interesting and valuable metaphors for product quality.
• By adapting the tools and concepts used within trauma care to product quality rather than patient outcome, a new and disciplined approach to predicting and monitoring product quality emerges.

Presentation Abstract

The medical profession has long relied on triage to predict which patients require enhanced care or monitoring based on presenting risk factors or indicators. By comparing the field of trauma triage to software product development, several new and useful insights can be gained into risk assessment and monitoring. In addition, the methods and work done in developing the triage criteria used to classify and assess patients can be translated to software engineering, providing a robust way to establish, utilize, and maintain criteria for software. See the slides for more details. The paper will follow the general order and content of the slides, but in more detail.

About the Author

Erik Simmons has 15 years experience in multiple aspects of software and quality engineering. Erik currently works as a Platform Quality Engineer within the Corporate Quality Network at Intel Corporation. He leads the corporate Software Engineering Process Team that is charged with improving software development capabilities across Intel's product development groups, and is responsible for Intel's product requirements engineering practices.