QW2002 Paper 3P1 Dr. Huey-Der Chu & Mr. Jin-Chuan Lu (National Defense Management College) Applied Six Sigma to Software Process Improvement

Key Points

• Software Process Improvement by Six Sigma
• Load Testing of a Multi-Tier Client/Server Application
• Data Analysis by The Kolmogorove-Smirov statistical means

Presentation Abstract

This paper applied the Six Sigma quality cycle: Define, Measure, Analyze, Improve and Control (DMAIC) to improve software process. We plotted user complaints against response time (define), drew up a test plan and executed the load testing (measure), collected testing data from different client sites for analysis (analyze), found where the bottleneck was and fixed it (improve) and monitored the status to satisfy users' requirement (control).

About the Author

Dr. Huey-Der Chu is currently the director of Computer Centre at the National Defense Management College in Taiwan as well as the member of Committee of Software Quality at the Chinese Society for Quality. His research currently interests in Software Process Improvement, Knowledge Management and Quality Management. Dr. Chu received a Ph.D. (1998) in the Centre for Software Reliability at the University of Newcastle upon Tyne, England, funded by the National Science Council in Taiwan.

Jin-Chuan Lu is studying Management of Information Science at Institute of Information Research, National Defense Management and he will get his master science degree in July 2002. His research interests include software quality and testing process issues. Before this he worked at DCGS for Communications Electronics & Information, Ministry of National Defense, R.O.C. and specialized Defense Information System development and project management over 10 years.