Key Points

• Technical issues (such as ways to find more powerful variations of a defect and ways to replicate a hard-to-replicate failure)
• Organizational issues (for example, find out which group in the company will pay the costs associated with this defect because they're your best advocates for getting it fixed)
• Persuasive writing (who are you trying to influence with this report and how does your writing advance your case?)

About the Moderator

Dr. Cem Kaner consults on technical and management issues, and practices law within the software development community. He is senior author of two books, Testing Computer Software, and Bad Software. He recently accepted an appointment as Professor of Software Engineering at Florida Institute of Technology. Also, in the talk with Marick and Bach, my name is misspelled as Kem Caner.