QWE2002 Paper 4M
Mr. Ton Dekkers & Mr. Mario van Os
(IQUIP Informatica BV)
Quality Radar: Getting Grip on
- Indentifying non-functional requirements.
- Valuing and specifying quality aspects.
- Product and process improvement.
Achieving Customer Satisfaction by getting grip on
expectations of customer by identifying and valuing the implicit
quality aspects and specifying them in concrete terms. This
improves building and testing of the information system required
by the customer. The Quality Radar is a tool and an approach that
supports the part quality aspects of the overall opportunity-based
approach Quality Tailor-Made (QTM).
About the Author
Ton Dekkers has been working as a practitioner and
manager within the area of software quality for a great number of
years. Within this area he specialises in estimating, risk analysis
and QA in projects (QTM in practise). He is a regular speaker both
at national and international conferences and a trainer in software
estimating, risk management and QTM. Ton Dekkers is quality
consultant in the division Software Control of IQUIP Informatica B.V.
He is member of the NESMA workgroups FPA in Maintenance and FPA New
Technology and a member of Programme Committee of Quality Connection
Conference (Helsinki, June 2002).
Mario van Os is quality manager in the division Software Control of
IQUIP Informatica B.V. After his study Mathematics & Computer Science
at the Technical University in Eindhoven he has followed the path from
systems developer, project manager, consultant to quality manager. As
a consultant he often advised the management of various companies about
their information strategy. Since 1993 he specialised in the field of
quality management, namely quality assurance, risk management, reviewing,
inspections, validation and verification, software process improvements,
CMM and QTM.